Informations générales sur les retours

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Veuillez éviter les signes d'usure et les dommages aux marchandises. Si possible, veuillez nous renvoyer la marchandise complète et dans son emballage d'origine et, dans tous les cas, utiliser un emballage approprié pour la protéger des dommages dus au transport.

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Pour les chaussures, veuillez ne pas utiliser la boîte à chaussures d'origine comme emballage extérieur.

Pour les retours depuis l'Allemagne et l'Autriche, nous proposons l'option de retour gratuit suivante :

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Retours gratuits depuis l'Allemagne via DHL :

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Vous pouvez remettre gratuitement vos colis à DHL (Post). Pour recevoir une étiquette de retour, cliquez sur le bouton « Recevoir l'étiquette de retour DHL » ci-dessous ou scannez le code QR présent sur le reçu de retour (compris avec l'envoi).

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Retours gratuits depuis l'Autriche via DHL :

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Vous pouvez déposer gratuitement vos colis chez DHL. Pour recevoir une étiquette de retour, cliquez sur le bouton \"Étiquette de retour DHL AT\" ci-dessous ou scannez le code QR présent sur le reçu de retour (compris avec l'envoi).

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Retours gratuits depuis l'Allemagne et l'Autriche :

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Pour recevoir une étiquette de retour, cliquez sur le bouton « Recevoir l'étiquette de retour » ci-dessous.

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Retours avec services de livraison alternatifs :

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Nous vous rembourserons les frais de retour via un service de livraison de votre choix jusqu'à un montant maximum de 6,99 EUR par virement bancaire sur votre compte.

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remboursement

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Comment récupérer votre argent pour des biens que vous avez déjà payés ? Le règlement de votre crédit dépend du mode de paiement choisi.

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• Si vous avez payé par facture , veuillez simplement déduire la valeur des marchandises retournées du montant de la facture et transférer le reste.
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• Si vous avez payé via PayPal , nous créditerons le montant sur votre compte PayPal.
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• Si vous avez payé via Amazon , nous créditerons le montant sur votre compte Amazon.
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• Si vous avez commandé contre remboursement, virement bancaire direct ou paiement anticipé , veuillez nous indiquer vos coordonnées bancaires sur le bon de retour joint à l'envoi. Le montant sera ensuite transféré sur le compte spécifié.
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Veuillez noter que les informations ci-dessus sur les retours ne constituent pas une condition préalable à l'exercice de votre droit de rétractation.

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